Customer help

Use the search bar on the homepage or listings page. Enter your suburb, city, or postcode to discover professionals near you. You can also browse by category to explore specific types of services.

We use your location to show the most relevant businesses near you. Your location is never shared publicly with businesses or other users.

Yes, you can browse selected featured and verified businesses without entering a location. To use the map and discover businesses near you, hiddenhubs requires a location to show relevant local results.

Featured businesses are businesses that have chosen to upgrade their visibility on hiddenhubs. These listings receive enhanced placement and visibility throughout the platform to help more local customers discover their services.

Verified businesses have completed our identity and business verification process. Look for the verified badge on listing pages — it means the business is legitimate and actively operating.

Visit the business listing page and use the available contact options provided by the business. Depending on the listing, this may include a phone number, email address, website, or social media links.

No. hiddenhubs does not collect or share your personal contact information when you browse listings. If you choose to contact a business directly using their provided contact methods, any information you share is entirely up to you.

Response times vary by business. Some businesses reply quickly, while others may take longer depending on availability and how they prefer to be contacted.

We're exploring review functionality to help customers make more informed decisions while keeping the experience fair and trustworthy.

We take privacy seriously. We don't sell your data to third parties. Location data is used only to power relevant search results and improve discovery experiences. You can read our full privacy policy for more information.

If you spot a listing that appears fraudulent, misleading, or inappropriate, use the "Report" option on the listing page or contact our support team directly. We review reports to help keep hiddenhubs safe and trustworthy.

Your safety comes first. If anything about an interaction makes you uncomfortable, stop contact immediately and use your own judgement before continuing communication with the business.

Verified businesses complete an additional identity check, and we review reports from the community to help keep hiddenhubs trustworthy and safe.

You can tap the heart icon on a listing to save it locally on your device for quick access later. Saved listings are currently a lightweight feature, and we plan to expand this into a more complete saved/favourites experience in the future.

Direct booking features are in development. Currently, you can contact a business through their listing to arrange appointments, calls, or consultations.

No. You can browse businesses and explore hiddenhubs without creating an account. Some features and improvements may be introduced in the future, but an account is not currently required for general use.

Yes, browsing and discovering businesses on hiddenhubs is completely free for customers. There are no subscription fees or hidden charges.

hiddenhubs is available across Australia, with new businesses and communities continuing to grow over time.

We love hearing from our community. Drop us a message via the contact page — your feedback shapes how hiddenhubs grows.

We're exploring a native app experience in the future. For now, hiddenhubs is fully optimised for mobile browsers and works across modern devices.